Appraisal and acceptance of items for consignment is BY APPOINTMENT ONLY.
Our Consignment Management Service is very popular, therefore when the boutique and stock levels are at capacity we reserve the right to close the appointment diary.
We have a reputation for being choosy, it’s what stands us apart from the rest!
We do not accept “walk ins'“ but suggest you pop in and browse the racks to get a feel for our inventory.
Please understand that we cannot take your whole wardrobe! Our rack space is what you see in store and we do not offer a storage service. We always ask that you contact us by email using the form on our contact page, to tell us about the items you wish us to appraise and the volume.
If you you are unable to comply with the processes and Terms and Conditions of Consignment which are laid out within this page and are unique to our business, then we politely advise that you seek alternative arrangements for the resale of your items
Our Terms & Conditions (Ts & Cs)
It is a health requirement and courtesy to purchasing customers, that all items presented for consignment be washed, ironed and in excellent condition.
We reject un-saleable items.
We do not accept items which are faded, marked, pilled, torn, shrunk, have been altered or stretched, items without size and laundry tags, home-made items, any form of underwear, sleep wear, slippers, hair accessories, work uniforms, dress up costumes, fake or counterfeit items, items obtained illegally or niche items that will only appeal to a limited audience.We reserve the right to refuse items from any brand we do not feel is a fit with our inventory. Whilst this list is not exhaustive we trust it makes the point - our customers are choosy and so we are we.
Apparel should be presented on hangers and ready for merchandising. This will get your item processed, priced and seen and sold faster.
Preference will always be given to high value, designer label items that are 1 to 2 seasons old and covetable, this is what the majority of our customers are looking for.
All coats and jackets must be dry cleaned with the dry cleaning receipt attached as evidence. We will remove the dry cleaning tag once seen, this ensures that your identity is not made visible to customers.
Our Consignment Term is 60 days maximum after which unsold items must be collected within 7 days after this time they become the property of The Secret Closet and we will prepare items for donation to local charities.
Your Responsibilities as a Client
It is the responsibility of you as a Client to keep a record of their items left with The Secret Closet on consignment.
Items left for sale must be the personal property of you the Consigner.
You must not have your items advertised for sale anywhere else during the consignment period.
It is your responsibility as a Client to check if your items are sold and to collect unsold items at the end of the consignment term
Your items may not be taken back within the Consignment period unless agreed with the Business Owner.
You must collect items remaining unsold not later than 7 days after the end of the consignment term. All uncollected items after the deadline become the property of The Secret Closet and will be donated or disposed without prior notice 14 days after the Consignment Term end date.
You must provide correct and active bank account details for Closet Sales Commission payments.
You are responsible for notifying any change of address or bank details to The Secret Closet
You may take your commission as in store purchase credit but you must make this clear to us when consigning your items.
Our rates of commission are reviewed periodically but are always a minimum of 50% of the final selling price of the item. If you are unhappy with our commission rates please consider an alternative service provider.
The Secret Closet is responsible for:
The pricing of items, merchandising and marketing to attract the best price within the Consignment Term.
We decide the price of items and market according to what we believe will achieve a sale, we will not contact you with pricing as the final price achieved may not be the original listing price. Please be reassured we spend a considerable amount of time researching each items re-sale value and work hard to achieve the best possible price for both of us.
Taking care of your items as far as possible and to the best of our ability, but we cannot accept responsibility for theft or damage to items.
Marking down item prices to be included in any seasonal sale that the boutique holds. Please note: Routine sale discount is between 20% and 50% of the last marked TSC price
We offer a Loyalty Programme to Customers and this equates to a 10% discount for eligible redemptions. We may also offer a 10% discount to customers on any item to encourage a sale.
The Secret Closet is not responsible for advising the end of the Consignment Term, however we do send a single courtesy reminder message to our Premier Clients.
Commission Rates & Payment Terms
Terms of Payment:
Updated on 1st November 2024
The following commission rates will be paid on the final selling price of the item (post GST)
Item up to $500 50%
Item $501 to $1000 55%
Item $1001 to $2000 60%
Item $2001 to $4000 70%
Item $4001 and above 75%
Payments are made by bank transfer deposit, the timing of your payment will be dependent on your Tier level.
If you prefer to accrue your commission for in-store credit we offer a 10% discount on your purchases.
We do not offer cash payouts
Commission rates are for private individuals who are consigning pre owned items including Brand New With Tags items (BNWT)
VIP Tier Clients
Commission is made by direct bank transfer 2 monthly in the months of
January / March / May / July /September /November
5. Premier Tier Clients
Commission payment is aligned to the end of your consignment term, this ensures your items have the maximum chance of selling and your commission is accurate up to the point of collecting any unsold items